Important Staff Policies, Procedures & Information
01
Schedules/ Shifts
We do not auto schedule your shift, we either request you to accept or decline or click the sign up button for the shift through StaffMates. You as the staff have to either accept or decline the shift or click on the button to sign up for the shift and then wait on approval from company admin.
Occasionally you might see a shift that requires a back up staff and you can request that if the rest of the available shifts for that event is full. If you are signed up for back up staff and someone calls out or does a no call /no show, you will be placed onto the shift and will be expected to work the event.
If you are back up and we do not call you because everyone showed up you will be paid 1 hour for accepting to be a back up and being available to work in case we needed you.
02
No Call/ No Show
No Call/ No Shows put a strain on the whole event from the client's needs to other coworkers who signed up for the shift because now we are short on requested staff. No call No show will not be tolerated! If you do that you will no longer have a job with our company.
03
Shift Expectations
*Absolutely no cellphones or cellphone usage on the venue floor. We understand sometimes you might have to take emergency calls, in those instances you will need to step outside and take the call and get back to the shift ASAP.
*No excess talking to other co-workers during the shift.
*Start time is listed on the shift details. That doesn't mean you arrive and look for parking at that time. Looking for parking, walking from parking area or getting your uniform on does not mean on time. Please allow for all the extra time that might be needed by arriving ahead of time and being ready by the start time. On Time for a shift is being inside the venue, in proper uniform and checked in with the event lead /client and ready to work.
04
Private House Party Expectations
*Park several houses down to allow the guest attending the party to park closer to the house.
*Please stay in the designated areas. You wouldn't want someone random to walk through your house, so only go to the areas of the house that staff are allowed at.
*Please ask the host where trash will go when it's full, locations of extra trash bags, locations of staff bathroom and guest bathroom.
*Do not take photos or videos of the house.
05
Private House Party Expectations
*Park several houses down to allow the guest attending the party to park closer to the house.
*Please stay in the designated areas. You wouldn't want someone random to walk through your house, so only go to the areas of the house that staff are allowed at.
*Please ask the host where trash will go when it's full, locations of extra trash bags, locations of staff bathroom and guest bathroom.
*Do not take photos or videos of the house.
06
Other Important Expectations
*Do not eat unless specifically told to by the event manager/ lead.
*Do not take food home unless otherwise instructed. The client might have been wanting to take it home or donate it or whatever. NO TO GO FOOD!!!!
*Do not sit down or disappear excessively.
*NO CELL PHONES PERIOD! If an emergency comes up let the event manager/ lead know first. Otherwise keep cell phones in the back or hidden!
*DO NOT BE RUDE to anyone especially the guests, other event staff, or event managers/ leads.
***Clients and their guests always have eye on staff and if you keep disappearing or sitting down the client might ask to not have you work their events again! If you start seeing less and less shifts especially with certain clients these could be some of the reasons.
Bistro
-Black Long Sleeve Button Down Shirt
-Black Slacks/ Dress pants (no jeans, leggings or yoga/ work out pants)
-Black Shoes
-Black Socks
Half Bistro
-Black Long Sleeve Button Down Shirt
-Black Slacks/ Dress pants (no jeans, leggings or yoga/ work out pants)
-Black Shoes
-Black Socks
-Solid Black Tie
Full Bistro
-Black Long Sleeve Button Down Shirt
-Black Slacks/ Dress pants (no jeans, leggings or yoga/ work out pants)
-Black Shoes
-Black Socks
-Solid Black Tie
-Bistro Apron
White/ Black
-White Long Sleeve Button Down Shirt
-Black Slacks/ Dress pants (no jeans, leggings or yoga/ work out pants)
-Black Shoes
-Black Socks
-Solid Black Tie
-Black Vest
Black Polo
-Black Polo
-Black Slacks/ Dress pants (no jeans, leggings or yoga/ work out pants)
-Black Shoes
-Black Socks
Pay Dates
Paychecks are distributed via Zelle, Venmo. or CashApp (which ever works best for you). Pay is sent out within 2 weeks after the event is over. There is a process that we go through with the client to verify timesheets/hours with the client. Some clients are faster than others and we generally give them 2 weeks to approve the timesheets. (Sometimes it might take the client just a few days past the 2 weeks- although rare but it does happen every now and then, due to their availabilty to get to the timesheets submitted.) Once the clients approve the timesheets/ hours we pay you, then we invoice the client. We pay oour staff before we get paid so please do not text KP about when payday is. If you do you will be the last person to get paid once the client has approved the timehsheets/ hours.